Every Ludic bag is covered by a 1-year limited warranty against manufacturing and material defects, starting from the date of purchase. If something fails because of how it was made, we'll replace it.

What's covered
Defects in materials or workmanship that stop your bag from working as it should:
• Stitching and seams: Seams that come apart, or construction that fails under normal use.
• Zips: Zips or pulls that stop working because of a manufacturing fault.
• Buckles and hardware: Buckles, clips and other hardware that came with the bag.
• Straps, handles and webbing: Faults that stop them from doing their job.
• Fabric and lining: Material faults that affect how the bag works or holds together.

What's not covered
• Normal wear and tear: Abrasion, fading, scuffs, discolouration and other marks of everyday use.
• Accidents: Cuts, tears, punctures, burns and impact damage.
• Misuse or overloading: Forcing zips or buckles, carrying more than the bag is built for, or using it in a way it wasn't designed for.
• Improper care: Machine washing, harsh cleaners, high heat, or not following the care instructions.
• Cosmetic changes: Changes in appearance that don't affect how the bag works.
• Modifications: Any alterations or repairs not made by Ludic.
• External damage: Fire, chemicals, animals and similar causes.

How to make a claim
1. Get in touch: Contact Ludic support with your order number or store bill and a short description of the issue.
2. Show us the defect: Attach clear photos or a short video.
3. We review it: We'll review your claim within 14 working days. We may ask for more details or for the bag to be sent in for inspection.
4. We replace it: If the claim is approved, you'll get a new piece of the same product.

If your claim is approved
We replace your bag; we don't repair it. You'll receive a fresh piece of the same product from our current stock, subject to availability. If that product is unavailable, we'll contact you to agree on an alternative. We arrange and pay for shipping both ways: we pick up the defective bag and deliver the new one.

Warranty terms
• The warranty is valid for 1 year from the original date of purchase.
• It applies to bags bought from ludic.life, Ludic stores (including Goa Slider Club) or authorised retailers such as Broadway. The same terms apply online and in store.
• Proof of purchase is required: your order number for online orders, or the bill for store purchases.
• It covers the original purchaser only and is non-transferable.
• Ludic will assess the product and decide whether the issue is a manufacturing or material defect.
• This warranty is in addition to your rights under applicable consumer protection law.

A note on water resistance
Some of our bags use water-resistant zips or waterproof materials in certain compartments, such as the laptop sleeve. That doesn't make the whole bag waterproof. In heavy rain, protect what's inside, and never submerge the bag.

Need help?
If you have a question about your bag or a claim, reach us through our Contact page and we'll take it from there.