Return Policy
How do I exchange/return an order?
We’ve kept exchanges and returns simple and clear with these four steps: Request, Ship, Shipment Received, and Refund.
1. Request
If you’re not fully satisfied with your purchase, you can request an exchange or return within 7 days of receiving it. Just go to our returns page, enter your order number and the email or phone number you used at checkout, and select the item(s) you’d like to exchange or return. Our delivery partner will pick up the item within 5-7 working days, and all updates will be sent via email or WhatsApp.
2. Ship
Please make sure that the items are unused, in their original packaging, and with the return tag intact. Apparel should be returned unwashed, with all labels still attached.
3. Shipment Received
Once we receive your returned item, we’ll process it as quickly as possible and notify you by email or WhatsApp once it’s done.
4. Refund
Your refund will be credited back to your original payment method within 7 working days.
For any questions, feel free to contact our customer support team!
Ludic Reserve offers a convenient way to secure your desired footwear even if your size is currently unavailable. For ₹99/-, you can reserve your pair and avail first preference when it's back in stock.
The reservation fee is fully adjustable against your purchase, and you’ll also receive an additional 5% discount on the listed price. Got questions? Read more about Ludic Reserve here.
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